Tip #65

Give Renters What They Want: Results from the NMHC Survey

Written on November 30, 2016 by

What Renters wantThe basic economics of any business involve a balance between supply and demand. As landlords, we spend much of our time thinking about supply.

We constantly ask:

  • Where should my properties be located?
  • How many bedrooms and bathrooms should they have?
  • What kind of flooring and lighting should I install?

However, we less frequently address the demand side of the business equation.

The Joint Center for Housing Studies of Harvard University just released  The State of the Nation’s Housing 2016. One interesting part of the report says:

“Although renter household growth is likely to slow from its current pace, rental demand should remain strong over the coming decade, keeping markets under pressure—particularly at the low-end.”

If we know rental demand will continue to grow, we can ask different questions. What will renters want from their landlords and rental property? What do renters really care about?

The National Multifamily Housing Council and Kingsley Associates conducted a comprehensive survey of nearly 120,000 apartment renters to discover their preferences. Rick Haughey, vice president of Industry Technology Initiatives with the National Multifamily Housing Council, said in this press release:

“Many of these new residents are making a lifestyle choice to rent instead of buy and are thus looking for personalized services and amenities. The apartment industry is stepping up to provide those experiences.”

Interesting facts from the survey:

  • The U.S. has 38 million apartment renters
  • The U.S. has 20 million apartments
  • Today there are 1.6 million more apartment renters than five years ago

What tenants really want

The survey revealed that tenants want these primary things:

1. Electronic payments

Seventy-eight percent of the respondents preferred to pay their rent online. Of those respondents, 63 percent want to pay with a credit card.

I’ve noticed that when I let tenants pay electronically, I receive rent faster and the tenant stays longer, which means less turnover. I use Cozy for screening and online rent collection and I’ve never had an issue with late rent.

Related: 7 Tips for Collecting Rent and getting Paid On Time

2. Walkable location

Location has always been a main factor when deciding where to live. However, renters have new reasons for their location choices. Instead of yards and good school districts, renters want high walkability scores. Renters in this survey preferred to be able to walk to the grocery store and restaurants, while they preferred to drive to work and college.

I became fascinated with the topic of urbanization after I read the McKinsey Global Institute Study, Urban World, which projects 1 billion new consumers will emerge in cities by 2025. That’s a gigantic market shift! The population shift will require a significant increase in the supply of available properties in cities.

Related: A Step-by-Step Guide to Marketing Your Rentals with Custom Maps

3. Pet-friendly place

Thirty-three percent of apartment renters own a pet. So if you own apartments and choose not to accept pet owners, you are effectively cutting out 33 percent of your market. And according to the survey, 67 percent were interested in a dog park, and 54 percent were interested in a community pet-washing station.

I have always rented to pet owners because I’ve been able to charge a premium rent and collect a pet deposit to justify the risk. This survey put data behind my decision. But I’ll be honest. Even though I rent to pet owners, I haven’t considered offering them additional amenities.

Related: The Definitive Guide to Renting to Tenants with Pets

4. Mobile access

Ninety-eight percent of the respondents said cellphone reception was important. Of course cell coverage is important! But exactly how much?

Well, 53 percent of the respondents tested connectivity when looking at apartments. It’s difficult to market cellphone reception, but if you have problems with cellphone reception, consider contacting the big cellphone providers and letting them know.

If they improved coverage in the area, they could use your apartment complex as a marketing opportunity to gain more subscribers. And you’d get happier renters.

You could also offer free Wi-Fi or discounted internet. Try negotiating the discount with the internet provider, so it’s not costing you anything.

Bottom line

Consider these data points to help decrease your vacancy rates and increase your rents. If you think I left something out, let me know in the comments!

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