How to Ensure a Flawless Move-in / Move-out [ VIDEO ]

Written on December 19, 2014 by , updated on April 21, 2015

In this video, you’ll learn the tips and tricks that will save you time, money and headache during the move-in / move-out process.

  1. How to help your tenants transition smoothly;
  2. How to protect your own interests;
  3. Which general rules and regulations are applicable during this stage in the rental lifecycle.

Or, check out the deck on Slideshare.


Use these links to jump to various chapters in the video:

  1. Notification of Renewal / Move-Out (8:20)
  2. Listings / Showing (11:36)
  3. Application (16:52)
  4. Review / Approval (20:26)
  5. Security Deposit (28:42)
  6. Lease Signing (32:32)
  7. Move-Out (37:11)
  8. Cleaning / Repairs (40:32)
  9. 1st Month’s Rent (44:09)
  10. Keys (45:53)
  11. Move-In & Inspection (49:45)
  12. Celebrate (53:40)
  13. Itemized Damages & Receipts (54:06)
  14. Deposit Refund (56:09)
  15. About Cozy (58:14)
  16. Questions & Answers (1:02:09)

Supporting Links:

These links were mentioned in the presentation:

  • Cozy – Free, simple end-to-end rental management software for landlords and tenants.
  • State Laws – State-specific laws and regulations for residential rental properties.
  • The Landlord Guides – The definitive step-by-step guides for independent landlords.
  • The Landlord Lifecycle – The complete guide to the phases of renting a property and the related resources.
  • Services Directory – The best on and offline tools for managing rentals.
  • Ask a Lucas – A bite-sized Q&A podcast about landlording.
  • CirclePix – Professional photography for your rentals.
  • HelloSign, SignNow, and DocuSign – Electronic document signing tools.

Want more?

View our full list of useful resources for landlords, or check out our free guides.

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2 CommentsLeave a Comment

  • Gloria

    Thanks for the video. I have another question though:

    Even though I have cleaned & got the carpets professionally cleaned I have still be charged cleaning fees. One of my places I move out from was brand new when I moved it. It was completely cleaned…no stains/damages.

    I did a walk through with the landlord and he only noted we had nail holes in the wall from hanging up photos in the livingroom only, I was billed $500 for cleaning fees anyway. When I asked for the details of what was cleaned, it noted $150 for carpet shampooing, $100 carpet cleaning $250 for re-painting of the walls.

    When I contested it, I was told that this is what needed to be done to get the apartment back in brand new status.

    My question is: Can they charge for these things even though I had receipts from the carpet cleaning service I used and that the on-site manager told me I would only be charged for touch up of the walls?

    • Lucas Hall

      Hi Gloria,

      Just because you had a the carpets cleaned doesn’t mean they did a sufficient job. I would hope that any professional cleaners would do a great job, but at the end of the day, the tenant is still responsible for returning the unit back to the condition it was in at move-in (minus normal wear and tear).

      I think the better question you should be asking yourself is “is the landlord trying to charge me for normal wear and tear”. A landlord is NOT allowed to deduct for normal use, but rather only excessive damages, or cleanings that were stated in the lease.

      I’m sure you’re a clean person, and do know how to clean. But I’ve had lots of tenants who thought they did a great job cleaning, but they just didn’t know any better.

      You should check your state laws about “wrongful withholding” rules re: the deposit. The majority of landlord-tenant lawsuits are about the deposit, and often times a landlord is liable for 2-3x the deposit amount if the tenant can prove that they wrongfully withheld it.

      Find your state laws:

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