Tip #6

Always get a Cell Phone Number for Showings

Written on August 20, 2012 by , updated on June 2, 2015

Can I have your cell number?When setting up appointments/showings for your rental property, always remember to ask for a potential tenant’s cell phone number, so that you have it in case  your plans change.

Further, make sure that they have your number so they can call if they are running late or have to cancel the appointment.

This creates accountability and reduced anonymity with potential tenants.

If someone refuses to provide a cell phone number, I will schedule the appointment anyway, but in the back of my mind know it’s a 50/50 chance of them showing up – but that rarely happens.

Far too often (especially with the Craigslist crowd), individuals will schedule a showing to tour your property, but then change their minds – for both legitimate and illegitimate reasons.

Sometimes they find another place before getting to yours, or sometimes emergencies come up.  Other times, they just decide to not to show up.  Regardless, if you have their cell number, you can follow-up with them after they are 10 minutes late for their appointment.   Most importantly, it reduces the amount of time you have to wait around for a no-show.

photo credit: mastrobiggo via cc
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2 CommentsLeave a Comment

  • Marty Schuch

    I always tell a potential tenant to call me 1/2 hour before their scheduled appointment. I explain that if they don’t call then I will not show up. I stick to it. Since I have implemented that policy I have not had someone call but not show up. If they don’t call, I don’t show up myself. Saved me many wasted trips only to be stood up.

    • Lucas Hall

      Hi Marty,
      Great idea! I usually call earlier in the day, because I’m a little controlling like that, but asking the tenant to call puts the pressure on the tenant and will weed out the tire-kickers. Thanks for the comment!

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